Refund policy

Refund Policy

30-Day Money-Back Guarantee
Try your SitMora Seat Cushion for 30 days. If you're not satisfied for any reason, contact us within 30 days of delivery for a full refund or a replacement. This applies to every order, including discounted and bundle purchases. You don't need to keep the cushion unused; we want you to actually sit on it. There are no restocking fees.

How to start a return
Email us at hello@sitmora.com with your order number. Once your return is approved, we'll send you a prepaid return label and instructions. Returns are sent to:

131 Continental Drive
Newark, DE 19713

Items sent back without first contacting us cannot be processed.

Refunds
We'll notify you once we receive your return. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take additional time to post the refund. If more than 15 business days have passed since your return was approved, please contact us at hello@sitmora.com.

Damaged, defective, or wrong items
Please inspect your order when it arrives and contact us right away if anything is damaged, defective, or incorrect. We'll send a replacement or issue a refund at no cost to you.

Lifetime Warranty
Every SitMora cushion includes a free lifetime warranty. If your cushion flattens, splits, or loses its shape through normal use, contact us with your order number and a photo, and we'll replace it for as long as you own it.

Exchanges
To exchange your cushion, request a return under the guarantee above and place a new order for the item you want.

Non-returnable items
Gift cards are non-refundable.

Questions
Contact us at hello@sitmora.com or 216-545-5754.